Customer Feedback

Your feedback is valued - it helps us to deliver a better service.

The Community Arts team is committed to providing a high standard of customer service.  We want to hear from you (even if you are unhappy) so there are several different ways you can make your opinions known;
 
Speak  to a member of staff
Write  your comment on one of the Comments Feedback Forms and put it in one of the comments boxes in the building.
Phone:  01506 777666
Email:  arts@westlothian.gov.uk
Write  to Community Arts, Howden Park Centre, Livingston EH54 6AE


Recent customer comments and actions (May 2017)

You Said:  "Could you provide draught beer in the bar?"
Action:  We are now working with a local supplier and will have a small keg available at events.

You Said:  "Can you please provide back bacon in the café."
Action:  We now offer this in the café 

You Said:  "Can you please provide better signage for the venue (entrance)."
Action:  We are in process of arranging for new signs for outside the venue and will also have two new A-Boards outside.
 

Complaints

We'd like to hear from you if you are unhappy with the service we have provided.  We value your opinion.
Please speak to a member of staff as many problems can be dealt with right away.  If you are unhappy with the response you are given or feel unable to approach a member of staff directly there are several different ways you can make a complaint:

•    In person at any Council office or centre
•    By telephone
•    In writing, either by letter, email or fax
•    By a third party acting with the complainant's consent
•    Via any of the council's Elected Members, Members of the Scottish Parliament or Members of Parliament

Your complaint will be acknowledged on the day of receipt and we aim to issue a full response within 5 working days.