Performance Results

Community Arts collects a range of information to help measure the success of our work.  Information regarding our performance indicators and recent results are available below.
 

Performance results for April 2017 to March 2018

  • 98% of customers rated the timeliness of response to their request as excellent or good
     
  • 99% of customers rated the service they received as excellent or good
     
  • 97% of customers they are satisfied with how well we keep them informed 
     
  • 98% of customers rated our staff attitude as excellent or good
     
  • 99% of customers rated our staff professionalism as excellent or good
     
  • 100% of customers reported that they had been treated fairly
     
  • 98% of customers rated the overall quality of customer service as excellent or good
     
  • 97% of customers rated the facilities at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 94% of customers rated the quality of the arts programme at Howden Park Centre and Linlithgow Burgh Halls as excellent or good 
     
  • 92% of teachers agree or strongly agree that participating in a Community Arts education project has contributed to their pupils' educational attainment
     
  • In 2017-2018, 124,996 people attended events at Linlithgow Burgh Halls
     
  • In 2017-2018, £290,000 grant funding was brought into Community Arts by Arts Officers
     
  • 100% of customers rated the value for money of the venue hire charges as excellent or good
     
  • 100% of customers rated the clarity of the venue hire charges as excellent or good
     
  • 90% of customers rated the value for money of food and beverages available at Howden Park Centre and Linlithgow Burgh Halls as excellent or good
     
  • 98% of customers rated the accessibility of the service as excellent or good
     
  • 89% of participants in arts activities agree or strongly agree that their wellbeing has improved as a result of participation
     
  • 5 complaints were received by Community Arts during 2017-2018
     
  • 100% of complaints were resolved and closed within 5 working days
     
  • 100% of local voluntary arts organisations rated the support received from Community Arts as excellent or good
     
  • 9,419 people participated in Youth Music Initiatives activities
     
  • 2,974 people participated in arts activity in the community
     
  • 96% of the 2017-2018 Community Arts Grant budget was allocated to applicants